Service Dogs in the Disney World Parks

Are you planning on bringing your service dog to the Walt Disney World parks? The following is everything you need to know. It’s written by Aimee Kent, a travel agent who has first-hand experience bringing her own service dogs to the parks. She’s graciously offered to share all of her tips with our readers. If you wish to contact Aimee Kent, visit her Travel Agent page here. Here we go:

Basic Service Dog Rules for the Disney World Parks

Is documentation required to bring my service dog to the Disney World Parks?

Be aware that there is no legal or legitimate service dog registry in the USA, so you will not be required to show any documentation regarding the legitimacy of your service animal. However, you will need to show documentation, if asked, showing that your service dog is up-to-date on vaccinations.

Questions you may be required to answer about your service dog:

Fake service dogs are a thing, unfortunately, but cast members are great about handling them. You may be asked some questions by a Cast Member, who will decide whether you’ll be permitted to bring your dog into the parks. The two questions that can be asked are:

• “Is that a service dog or service dog in training”
• “What task(s) are they trained or being trained to provide”

Not everyone has a visible disability, so the need for a service dog may not be obvious to the Cast Member.

Do I need identifying gear for my service dog while in the Disney World Parks?

Service Dogs are not required by law to wear any sort of gear or anything labeling them as a Service Dog. However, most of us do use gear to avoid confusion. Here’s an example of a Service Dog Vest and Leash on Amazon.

Controlling your dog is required.

Your service dog must be well controlled. Service Dogs can be asked to leave if they are not under control of their handler. This could include barking excessively, not listening, or lunging at people.

Relief areas for service dogs in the Disney World parks

There are multiple dedicated service animal relief areas spread out across the Disney Parks. A general rule of thumb is that there is one in each “land”, though sometimes they are between lands.

Relief areas are marked with a sign and are usually an area of astroturf or mulch to the side of a pathway. They vary in size and privacy. In my opinion, some are fantastic. I would say that this describes the more recently created areas. However, some are small. In fact, some are literally small enough for the dog to quickly squat and go and move on.

Of course, it is expected that you pick up after your dog. Poop bags are NOT provided, so you must bring your own.

Although there are dedicated spaces, if your dog needs to go urgently, in my experience it’s been okay to let them use any area of grass/shrubs/bark/mulch, as long as you pick up after your dog.

Food and drink for your service animal at Disney World

It’s essential to keep your dog well hydrated. You can ask for cups of ice water (or just water) at any quick-service restaurants, to give to your dog. Personally, I tend to pour the water into a collapsible silicone bowl.

You can also give them a bowl of water from bathroom taps or drinking fountains. Or you can purchase water bottles and/or bring your own water bottles. Keep in mind that Cast Members cannot refill a bottle for you or touch your bowl or bottle at all. Generally, if you want to refill a bottle, you need to get the cups of water and pour them into the bottle.

For food, I’d recommend bringing and having accessible treats/kibble and high value treats for the most intense times. For example, you may need them during fireworks, which can sometimes go off during the day etc. Also, rides, characters, parades, etc.

If your dog needs a meal during your time at the parks, you can generally find a quiet spot outside somewhere for them to eat. If suitable, you can use kibble throughout your day to supplement treats.

Weather gear for your service dog

Should you use gear for your service dog? This is largely weather and dog dependent, however there are a few universal things to consider…

Dog boots: At Disney World, it can get VERY hot, especially on the ground. Dog boots are highly recommended. If you’re uncertain about the weather, at the very least, plan on bringing them with you on your trip in case they’re needed.

My personal favorite dog boots are the Wagwellie Mojave dog boots, aka dog crocs. Dog boots such as the Wagwellie Mojave crocs are great shoes for the park because they have air flow. Dogs sweat through their paws, and they pant to keep themselves cool, so having airflow to the feet is essential for helping them stay cool.

Make use of indoor shows and mealtimes to take the boots off and let your dog’s feet breathe.

Cooling gear: Some people choose to use cooling gear for their dog, such as a cooling vest, cooling bandana or cooling mat for them to lay on. How beneficial this is for the dog can depend on whether it is humid and the type of fur your dog has. Short haired dogs or even dogs that don’t have a double coat can benefit from a cooling vest or bandanna. For long haired dogs like huskies, it can actually make them hotter.

You can see the dog vest in the photo above here on Amazon.  

Rain gear: At Disney World, particularly in Summer, it has the tendency to pour with rain in the afternoon, pretty much out of nowhere. Also, it can rain for a few minutes, or all day. Most days, especially from May onwards, have the chance of rainstorms at some point. It can happen the rest of the year as well, but June through September tend to have the highest levels of rain.

Rain gear can be very helpful, particularly if it’s a full day of rain or strongly predicted lengthy rain. (Publisher’s note: For our dog, we prefer the raincoats with clear head coverings so our dog can stay covered but still see his surroundings).

Generally you are better off heading for shelter ASAP rather than trying to brave it as you can end up absolutely soaked. In my experience, some of the parks don’t have brilliant drainage for the amount of rain that can fall in one go. We tend to keep a towel or two in the car as a backup!

Sunglasses for your dog: Some people choose to use RexSpecs (sunglasses/tinted goggles) for their dogs for a variety of reasons, including sun protection. The sun can feel extremely bright in the Orlando area, and those from other areas may not be expecting it. Consider eye protection for your dog.

(Publisher note: The sun in Florida can feel much brighter on the eyes than in other areas of the country and world. If you need sunglasses while you’re at Disney, and you will much of the time, your dog could benefit from them as well.)

Nighttime tips for your service dog at Disney World

Fireworks and loud noises: If you stay into the evening at any of the parks, there are usually great evening shows, some of which feature fireworks and music. The times of these on any given day can be found on the My Disney Experience app or the Disney World website here.

Is your dog uncomfortable with fireworks and loud bangs, or new to those noises? Generally speaking, going onto an inside ride during these show times can be your best bet. Or, if you want to work on it, or you want to see how they do, going into a dining place or a bathroom can help. You can usually still hear the noise, but it’s more distant.

Ear muffs/defenders (e.g. Mutt Muffs) can be a good choice for more sensitive dogs, but make sure they are comfortable with these before trying them in Disney!

Lighting up your dog: In general, some lighting (reflective gear, glow sticks, LED lights, light up collars) can be beneficial. Place them on your dog for evenings in the park, especially if they’re dark or small. And where possible, use quieter/better lit paths
around the parks to avoid collisions!

More about the Magic Kingdom fireworks show: The evening fireworks show at Magic Kingdom, Disney World is kind of a unique experience, and probably the biggest challenge with a service dog. It gets extremely crowded in front of the castle, and all the way down Main Street. The crowded conditions can start from around an hour before the actual start of the show. Cast members with colored lights direct people along pathways. Areas that you can stand to watch are marked with tape.

Very important: It can be very hard in this situation for people to see your dog. Lighting/reflective gear can be very beneficial here (but still not bulletproof)! Where possible, avoid the peak busy time. Get situated earlier rather than later, and stay away from the edges of the pathways wherever you choose to stand. And tuck your dog in where possible.

It is usually a lot less busy further back in Main Street (near the entrance), and you can still usually see a fair bit, so this can be a good compromise.

If you’re not interested in the fireworks show at Magic Kingdom, the rides still continue during it, and usually have lower wait times. You can see some of the show from a few of the outdoor rides nearby!

More about Hollywood Studios nighttime shows: The biggest evening show at Hollywood Studios, Disney World, called Fantasmic, is in a big open arena. It does get full, especially as a large section is reserved for dining package guests. The majority of the arena is seating (versus Magic Kingdom which is just spaces), though there is a standing room only area in the arena.

Generally they will allow you to sit in the ADA disability seating (top couple of rows in
some sections) if you have a service dog. Speak to Cast Members for help with this. You can get situated in your seats and THEN members of your party can go to get refreshments. You can use the restrooms inside the arena.

Although Fantasmic isn’t a fireworks show as such, there are loud noises, pyrotechnics and water sprays/projections on water, plus continuous music. I personally don’t recommend sitting down near the front.

Getting out of Fantasmic can be very busy as there is only one path. if you need to get out quickly, you will have to leave before the end. Personally, I don’t recommend that because you’ll have to walk in front of a lot of people who tend to try and touch your dog as you walk by. Otherwise, I recommend letting the majority of the crowds leave first.

As it stands, Animal Kingdom don’t have a nighttime show. EPCOT has one one which is music and fireworks (quite intense fireworks) around the World Showcase/lake area, for around 10-15 minutes.

Can your dog go on the rides? And how to use crates/kennels and Rider Switch at the rides in the Disney World Parks:

The rule at Disney for rides with a service dog is generally, if there is NO height restriction to ride, then your service dog can ride with you. (Publisher’s Note: Check before riding. Look at our Disney ride descriptions for info on whether or not dogs are allowed on each ride, and what the ride entails.)

Beyond that, it is down to you to decide whether your dog will be okay on it. That may be difficult if you’ve never ridden it before! (Publisher’s note: Our ride descriptions include in-depth descriptions of the feel and experience of each ride or show.)

For attractions which service animals are NOT allowed to ride, there are two options:

1. Rider Switch
2. Kennels/crates

How to use Rider Switch with your service dog at the rides

Rider switch is possible if you are in a party of more than just you and your dog. Essentially a member of your party waits with your dog while you ride, and then you wait with your dog while they ride. Or visa versa. Of course, if someone in your party doesn’t want to ride at all, they can wait with your dog while you and the rest of your party rides.

It can be a little complex to organize at first but once you’ve done it a few times, it
works, and is a good option. You can also do rider switch on rides which are suitable for service dogs if you would rather your dog didn’t ride that one.

Tip for rider switch: make sure that whoever you leave your dog with is able to be in control of your dog. They must be able to pay attention to their behavior. Ultimately they are still a service dog in a non pet-friendly place, with a lot of children around.

How to use the Kennels/crates at the Disney World rides

The kennel option is an accommodation by Disney which is actually great, in my opinion. Of course, there are sometimes flaws, but in general it can make your day a lot easier. That’s especially true if you want to get a lot done, you want to ride with all your party together, or if you’re on your own.

At each of the rides where service animals cannot ride, they have a kennel/crate. It’s a relatively large wire crate with a solid tray base. The base tray is then cleaned before another dog would use it. Sometimes it is folded away in a room or space, or located in a private room. So don’t panic if you can’t see it at any point along the line. If you choose the kennel option, your dog will stay in the kennel/crate while you ride the ride.

During their time in the crate, the dog will be watched over by a supervisor or specific Cast Member so they won’t be alone. The supervisor is not allowed to touch or hold
your dog. Their role is to “supervise” your unattended dog. If necessary they will stop people from attempting to touch your dog, and they will move along foot traffic!

I find that they aim to make it as accommodating as possible. So, it is usually at
the last possible point in the approach to the ride that you are then able to go to the space where the kennel is. You will then put your dog in the crate. You can also leave your belongings with your dog in or on the crate, obviously at your own risk. And then you are directed back to load onto the ride (usually with only a momentary wait while they assign rows).

At the end of the ride, you then return to the kennel. If this is through an obscure way, then the person waiting with your dog will tell you where to go before you ride, unload your dog and leave.

At a couple of the new rides (Tron, Rise of the Resistance) and where possible (Soarin’, Flight of Passage), they have more than one crate. But generally they only have one. Sometimes this can mean your general wait is a little longer than expected if it means you have to go in a certain line to access the crate, especially if there is another dog already in it! They generally avoid overlap i.e. having a dog waiting nearby when another
one is coming out, but sometimes it is unavoidable and you may need to be aware and give space of your own accord.

Tip for making the kennel process smoother: Make sure that cast members at the ride along the way know that you are going for the kennel option. Usually when you first tap in to a ride and you have a service dog, they will ask you and then phone ahead to get someone ready. Occasionally this can get lost. So just be ready to say “crate” or “kennel” as you may get asked multiple times. If you have a very small dog, you may also need to prompt the Cast Members in the first place as they may not see your dog!

Note: the two crates for Rise of the Resistance (Hollywood Studios) are basically opposite each other. So, this is where you can end up with overlap. Additionally, for this ride, you can choose for them to be kennelled for the entire ride, or they can “ride” the first part and then be kennelled for the second part. If you have questions about the first
part you can ask the cast members at the entrance.

More about kennels/crates: Wherever possible the kennels are located in more discrete places/distanced from foot traffic. However, there are some locations of the crates that are not ideal, Unfortunately it’s unavoidable due to the layout. These include:

• Peter Pan (Magic Kingdom, with the crate right by the exit, with a narrow pathway)
• DINOSAUR (Animal Kingdom near the disability exit to the elevator. The bigger issue is due to this being VERY loud and intense as it is right by the loading of the ride)
• Big Thunder Mountain Railroad (Magic Kingdom, right by one exit, with a narrow
  pathway.
• For Space Mountain in Magic Kingdom, the kennel location is fine in terms of people, however there is a long steep ramp between the kennel and the ride loading area. So, if you require a mobility aid, make sure to notify the cast member before you go down to the kennel.  One of them will need to then take your mobility aid back down the ramp once you are up at the ride again. They will accommodate this. They just require an additional Cast Member for it.

Shoutout to Soarin’ (EPCOT) for fantastic kennel rooms. They are dark, quiet and spacious, often with multiple crates in one room so turnover can be fast if needed as well!

More about service dogs going on the Disney World rides

For rides where service dogs ARE allowed, there is generally the rule of thumb that they are expected to lie down/sit on the floor and remain that way throughout. For some rides Disney specifies this, and your dog standing up at any point can be a safety concern. They will usually tell you this if it applies but generally as long as they are still and sitting or lying down at your feet, it is fine.

The rides that they can go on broadly fit into a couple of styles:

Boat type ride cars:

This includes the following rides which I consider to be slow moving most of the time:

• Frozen Ever After (EPCOT)
• Living with the Land (EPCOT)
• Gran Fiesta Tour Starring The Three Caballeros (EPCOT)
• Na’vi River Journey (Animal Kingdom)
• It’s a Small World (Magic Kingdom)
• Jungle Cruise (Magic Kingdom)
• Pirates of the Caribbean (Magic Kingdom)

There are a couple of boat rides from the above list that would be considered rougher. For Frozen Ever After (EPCOT) and Pirates of the Caribbean (Magic Kingdom) there is a single drop in each. (Editor’s note: Those who are sensitive might find it harsh). Frozen also has a small backwards roll before this (Editor’s note: Again, this might feel harsh and surprising to some), and the potential to get wet, though not usually soaked. Neither ride is steep enough to require a lap bar, but it can surprise dogs (and you) if you’re not expecting it! The floor and seats of these two can be a bit wet. Usually they will load you onto the first row for Frozen as it has more space.

Aerial Carousel type ride cars:

• Astro Orbiter (Magic Kingdom)
• Dumbo the Flying Elephant (Magic Kingdom)
• The Magic Carpets of Aladdin (Magic Kingdom)
• TriceraTop Spin (Animal Kingdom).

With these you are in your own open topped pod (with your dog in front of you), and it goes round in a circle, slowly. You can change the height of your pod. You usually are required to wear a seatbelt. This is one type where I would recommend that you know your dog is solid with staying in a sit or a down, and/or you’ll need to hold onto them. Especially Astro Orbiter as that is up high.

Smooth slow moving individual vehicles:

• Haunted Mansion (Magic Kingdom)
• Tomorrowland Transit Authority PeopleMover (Magic Kingdom)
• Under the Sea – Journey of The Little Mermaid (Magic Kingdom)
• Buzz Lightyear’s Space Ranger Spin (Magic Kingdom)
• Spaceship Earth (EPCOT)
• The Seas with Nemo & Friends (EPCOT)

These are pretty slow moving, turning pods (designed for 1-4 people usually, depending on the ride). The rides are continuously running, and they load onto moving pods from a moving walkway. If required, they can slow this down or stop it completely while you load on. Check each ride by clicking on it above, to see all of the loading information.

For Haunted Mansion, The Little Mermaid, Nemo and Buzz Lightyear, there is a single large “lap bar” that comes down as the door of the pod closes. Make sure the dog is lying down, out of the way for that so that he/she is not hit by the bar. Doors open and close automatically for most of these, so make sure your dog (including tails) is out of the way of this!

Spaceship Earth and Haunted Mansion both have short, slow, backwards and downhill motion part way through. This can make some dogs shift but I don’t see it as super steep. Haunted Mansion is a little rougher in its turns/movements than the others but is still relatively calm.

Buzz lightyear is a targeted “shooting” game – using a laser to hit the targets. The vehicle direction is controlled by you (most of the time) so it can be turned/spun quite a bit or you can just moving facing forwards, relatively slowly.

(Editor’s note: Please review our descriptions of the motion for each ride. Some who are sensitive consider some of the rides others find calm at Disney to be challenging. It’s important to check out each ride in advance for suitability for your service dog. Also be aware that Tomorrowland Transit Authority has sharp turns.)

Faster moving or more intense vehicles:

• Remy’s Ratatouille Adventure (EPCOT)
• Toy Story Mania! (Hollywood Studios)
• Minnie & Mickey’s Railroad Adventure (Hollywood Studios)
• The Many Adventures of Winnie the Pooh (Magic Kingdom)

These are ones where you may need to think carefully about how suited your dog is to them. Each one has its own characteristic that makes it more challenging, but in general they are rougher, with quicker changes of direction. They may be more bumpy.

Winnie the Pooh is the mildest of them but it is quite bouncy (Editor’s note: You may be able to request a non-bouncy ride car). Remy’s is a 4D ride so there are a few elements to be aware of such as puffs of air, etc. There are lots of changes of direction. Toy Story Mania! is a shooting game like Buzz, however it is automatically turned and the movement on the track is quite sudden. Plus it is loud. In Minnie & Mickey’s there are significant sounds/movements inside the vehicle that could spook a dog. That doesn’t mean they can’t enjoy these rides, it is just quite a lot for a dog not used to rides!

Additional info and tips from the editor (Stephen Ashley)

Other than on a few attractions at each park, you can have your service animal accompany you as long as it’s on a leash or harness. Service animals are welcome to come in with you at all the First Aid stations. Throughout Disney, including the parks, service animals cannot be left unattended.

More about rides and attractions:

Many attractions permit service animals, but there are some that don’t since an animal’s presence is not feasible. Even if animals are permitted, it’s important to read each attraction description in detail to determine whether your animal will be comfortable with the experience. Most attractions will include sights, sounds and sometimes even smells that your animal probably has never experienced before. You’re the best judge of what your animal can handle calmly and comfortably.

If you‘re uncertain after reading the ride descriptions on this site, just talk to a cast member at the attraction entrance to discuss your concerns.  They should be able to address your specific questions which can help you decide if your animal can cope with the attraction.

If you can’t take your animal into an attraction you wish to participate in, leaving your dog with a Cast members is NOT an option. They can’t take charge of your animal.

More about Rest Areas and your dog’s need for rest:

There are areas that are designated for service animals to relax or relieve themselves. They’re listed on the Guide for Guests with Disabilities for each park. Also, many cast members can point you to the nearest one; however, we’ve heard that some cast members are just not familiar with the locations. It’s best to check with Guest Relations when you enter the park for the most current locations. Except for Disney Springs, many of the break areas are backstage, and you’ll need a cast member to escort you there. When you get to the area of a designated location, ask a cast member to help you. If they can’t, ask them to get you someone who can.

The intense stimulation of the parks can be exhausting for some animals. Crowds, heat, multi-sensory rides and a very strange environment can impact your service animal. Be sure to allow for this by giving your animal appropriate breaks and knowing when to quit for the day. The parks can be tiring for anyone!

More about what to bring to Disney World for your service dog:

When visiting the parks, be sure to bring your animal anything it might need for the day including food, treats, regular medications, and a water bowl. You’ll be required to clean up after your animal, so bring plastic bags. We’ve heard that it’s difficult to find plastic

bags in the park, but it’s always possible to get a free plastic shopping bag from any store. However, I wouldn’t advise that. It’s best to come prepared with bags that are meant for this purpose.

Personally, we use Greener Walker The Handle Poo Bags, which we find easy to use. Plus they’re made from corn starch and are recyclable.

Keep in mind that the walkways and pavement in Florida can get burning hot, especially in the summer months. Please plan for this.

Remember that if it’s too hot for a person to walk barefoot on the sidewalk, it’s too hot for a dog’s paws. There are options available for keeping paws cooler on the pavement, including paw wax or booties. (A friend of ours, Gordon LaGrow, recommended Musher’s Secret which he used for his dog).

Also, during warm weather you may want to wet your animal down once in a while. It may also be a good idea to tour early in the morning or after sundown, when the conditions will be safer for your dog.

Dogs cool themselves by panting. A dog that’s panting heavily, breathing rapidly and salivating may be in trouble from the heat. He/she needs to be brought to a cool, shaded location. This can be a medical emergency.

Putting your service dog in a kennel

Sometimes you may wish to board your dog. Best Friends Pet Care is on Bonnet Creek Parkway, across from Port Orleans Riverside near Disney Springs. You can have them their for daycare, or overhight. Call (877) 493-9738.

In 2010 Disney replaced all of its kennels with one luxury kennel that boards up to 300 dogs. They also board cats and other domestic animals such as pot belly pigs, birds and hamsters. They don’t board primates, exotic pets or venomous pets.

Best Friends Pet Care is designed to give various levels of luxury and attention to your pet. The pet resort provides overnight boarding, day care, grooming and even a doggy day camp. You can choose from various levels of amenities and services. Dogs’ accommodations range from their standard units to indoor/outdoor suites and even VIP luxury suites with 226 square feet of room, a television, raised bed and a personal “pet concierge”. They can refrigerate and administer medication, and last we checked, they can heat food in a microwave.

This kennel sells out during busy times, so they recommend that you make reservations as soon as you know you’re travelling to Disney. There’s currently no limit as to how far in advance you can make your reservations, and they say that it’s easier to cancel a reservation than to make one last minute.

All animals must have proof of vaccinations in writing, by your veterinarian. At this writing dogs must have: Rabies, DHLPP and Bordetella. Canine influenza is recommended but not required. Dogs who attend the DayCamp must have a clean fecal check within 6 months of the visit. Pets must be neutered or spayed to play in the daycamp or playgroups.

They offer multiple pet discounts. All dog breeds are permitted. Visit their website at www.wdw.bestfriendspetcare.com.

Resort information for your service dog

Service dogs are allowed in all the Disney World resorts. For information on the resorts which are dog friendly, read our article here.

Florida law and your dog

We spoke with Jeremy Maxwell, a Humane Investigator for the SPCA of Central Florida. According to him leaving an animal in the car is covered by Florida statute 828.13 which covers confinement of animals without sufficient food, water, wholesome exercise or an exchange of air. Statute 828.073 allows a court appointed agent to take charge of an animal. Jeremy shared that in the instance of an animal being left in a car, law enforcement would be contacted to enter the vehicle. Depending upon the situation, you can be fined and criminal charges can be filed against you.

Jeremy felt that leaving the window open for an animal left in the car is not an effective solution. He says that within 10 minutes the temperature can rise to 120° farenheit in a car, which is warm enough to cause an animal to have heat stroke. He suggests that you should treat your animal as you would treat a 3 year old. If you wouldn’t do it to your child, don’t do it to your animal. He also warns that leaving your pet in a car with the window cracked open can end in someone reaching in and stealing your animal. He suggests leaving your animal in either an air conditioned hotel room or a kennel. If it’s a service animal, he suggests taking the animal with you. He noted that in Florida service animals can go in anywhere that people are welcome.

Disney has its own security agency, and they have the power to remove an animal from the car. They’ll place the animal in a Disney kennel (providing the animal is okay) and will put a sign in your car telling you where to find the animal. You must pay the kennel fee. Depending on the circumstances they can press charges and fine you. What it comes down to is that we strongly suggest that you avoid leaving an animal alone in a car.

Additional legal information: Here are some helpful facts from Peer Reviewer Mike:

• Under the ADA there is no such thing as official Service Dog certification papers.
• The handler can be asked two basic questions. First, is this a Service Dog? Second, what does this dog do to alleviate a disability? There are multiple possibilities, such as guide, lead, pick up dropped items, provide alerts for hearing, low blood sugar, developing seizure, etc.
• Per the ADA, an Emotional Support Animal, per se, is not a Service Animal.
• Even if the dog is a Service Animal, if the dog is not able to be voice controlled and is barking, running around, nipping at people, or any other unacceptable behavior, the access of the animal can be revoked and the handler asked to leave the premises with the animal.
• Under the current Department of Justice Rules, only a dog can officially be considered a Service Animal.

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