Strollers Marked as a Wheelchair for Guests at the Disney World parks
As a rule, strollers can’t be taken through attraction queues or onto ride cars. Guests with children who have special needs may be able to get permission from Guest Services to have their stroller designated to be used as a wheelchair. These are the only strollers that can be taken through attraction queues. If a ride allows manual wheelchairs on a ride car, these strollers can also usually be boarded.
Keep in mind that strollers marked as wheelchairs must be within the allowable size of wheelchairs which can not exceed 36″ (92cm) in width and 52″ (132cm) in length.
Change in Disney Rules for strollers as of May 1, 2019
Change #1: Strollers will now have to be no larger than 31″ (79cm) wide and 52″ (132cm) long or smaller. Apparently most strollers fit these dimensions.
At this time we are hearing conflicting reports about how the new rule will impact strollers marked as wheelchairs. We have been told by Disney’s Guest Relations multiple times that guests who have special strollers for their disabled children will be able to get their strollers marked as a wheelchair, and the dimensions won’t be enforced. We were told that these strollers would have to be within the size guidelines for wheelchairs/scooters.
However we’ve seen other reports saying that Disney will not make any exceptions to their new stroller size guidelines, even for those marked as wheelchairs. As this has rolled out, so far at least, we’ve heard that Disney is making exceptions.
This is very new at this time and things could change or be clarified further by Disney as it gets implemented. If this is a concern for you, call Disney World Services for Guests with Disabilities (407) 560-2547), but please take what they say with a grain of salt. They’re still working out the bugs and working on getting the correct info to their employees and guests.
Change #2: Stroller wagons (including Keenz) will not longer be permitted in the parks. This is true even for those who are disabled, according to Guest Relations. Officially Disney is saying that there will not be any exceptions made to this rule.
However reports have been that at the early roll out of this rule, Disney is handling this on a case by case basis. A small number of people with children who have very obvious disabilities and strong reasons why a stroller couldn’t be used have been allowed to use their Keenz. However this is something that can’t be counted on. It’s best to bring a different type of option.
Also, please be aware that guests can not get permission for exceptions in advance. It’s always decided at the park by the Cast Members there.
More info on strollers marked as wheelchairs at the Disney World parks
Double strollers are eligible to be designated as a wheelchair.
There are some children’s wheelchairs that resemble strollers. We recommend visiting Guest Services to have it designated as a wheelchair in order to avoid confusion.
When boarding rides, in some cases you’ll want to transfer the child to the ride seat if possible. On some ride cars a child in a stroller would be sitting quite low, and may not be able to see the sights.
There are also some accessible ride cars that require wheelchairs to be fastened down with tie-down straps, similar to the ones used to secure wheelchairs on the buses. These should not be used with regular strollers or with special needs strollers unless they were manufactured with a transport option. The transport option means that the stroller has loops welded or securely attached to a sturdy part of the frame. Those loops are where the tie-down straps get attached.
Strollers that were not made to be tied down can be damaged just by attaching the heavy hooks on the tie-down straps. An example of a ride that has tie-down straps is Toy Story Mania.
For info on stroller options, including rentals, check out our article here: Strollers at Disney World
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