Cross-Contamination and other food preparation errors are an important concern for people with allergies and gluten intolerance or celiac.
Although Disney bends over backwards to handle allergies and gluten issues safely, mistakes do happen. We’ll share what you need to know to minimize the chances of encountering problems.
Please note that if you have a serious allergy, it’s important to bring medication with you whenever you travel. Human error is always a possibility.
What is cross contamination and can it happen at Disney World?
Cross-contamination is when food comes into contact with something that will contaminate it such as an allergen. This could happen during the storage or preparation process. It could also happen before or while it’s being served to the guest. For those who have allergies or gluten issues, this can be serious.
Disney has procedures in place to avoid cross-contamination.
We’ve found most of the chefs to be amazingly supportive and knowledgeable, and the processes Disney chefs have to avoid cross-contamination are extensive. However they can’t guarantee perfection. In fact, Disney posts a disclaimer:
“Please note that Walt Disney Parks and Resorts will use reasonable efforts to prevent the introduction of the allergen of concern into the food through close attention during our sourcing, preparation and handling processes. However, it is ultimately up to the Guest to use his or her individual discretion to make an informed choice regarding whether to order any particular items. Walt Disney Parks and Resorts cannot guarantee that allergens may not have been introduced during another stage of the food chain process or, even inadvertently, during preparation. We do not have separate kitchens to prepare allergen-free items or separate dining areas for Guests with allergies or intolerances.”
Also when you make your dining reservations online, you’ll be taken to a page where you can inform Disney of your allergies. On that form you’ll find the following disclaimer with a little more information:
“Please note all Guests have the opportunity to consult with a chef or Special Diets Trained Cast Member if desired. We use reasonable efforts in our sourcing, preparation and handling procedures to avoid the introduction of the named allergens into these menu choices. While we take steps to prevent cross-contact, we do not have separate allergy-friendly kitchens and are unable to guarantee that a menu item is completely free of allergens. Allergy-friendly offerings are reliant on supplier ingredient labels. We cannot guarantee the accuracy of the contents of each food item. Allergen advisory statements (e.g., “may contain”) are not regulated and therefore not taken into consideration when developing allergy-friendly meals. It is ultimately our Guests’ discretion to make an informed choice based upon their individual dietary needs.”
Though they’re warning guests about possible problems, Disney chefs and restaurant managers are trained in allergy food preparation techniques. For information on the training they receive, check out the article called “Is Disney World Manageable for People with Special Dietary Needs?”
How can you help decrease your chances of having a problem?
By talking to the right people when you order, asking plenty of questions and requesting the support you need, you’ll decrease your chances of errors or cross-contamination. Read our article called How to Order at Disney World with Allergies and Special Dietary Needs for info on how to do that.
Do allergy and cross-contamination errors happen a lot at Disney World?
We rarely hear about it. However it does sometimes happen. As I said before, there’s always the possibility of human error. My wife is allergic to milk and has gluten intolerance. We’ve been going to Disney World for decades and we spend anywhere from a few weeks to a month or more there each year. That means we’ve dined in Disney restaurants at least hundreds of times. In all this time, she’s had two issues come up that we were aware of. One was in a non-Disney-owned restaurant, where the manager dropped the ball.
Here is one story of human error from a reader at a Disney World restaurant:
“The chef offered to make me a gluten free version of the glazed chicken wings. A server who didn’t speak great English delivered me my bowl of wings, and I asked him if they were the gluten free version. He said yes they were. I started eating, but maybe 5 minutes later the chef came out, saw the wings and apologized profusely. These were not gluten free. He went back to make them himself, but it was too late at this point.”
Lesson learned here: If you’re not 100% sure about the food that is delivered to your table, don’t hesitate to ask for a manager to confirm that what you have is what was prepared especially for you.
Here’s another story:
“I’m gluten intolerant and I stay at Disney several times a year. At the resort food court I spoke to the chef who prepared me a salad himself to avoid cross contamination. He asked me which salad dressing I wanted and said they were all gluten free. I didn’t feel well after, and the next day another chef made me the same salad and told me I couldn’t use the dressing because it had gluten in it! That’s never happened before or since.”
Lesson learned here: Don’t be afraid to ask to see ingredients.
Fryers and Cross-Contamination at Disney World
Fryers are a natural source of cross-contamination, and even if they’re separated for different foods, sometimes the fryers may be close to each other. So you might have the fryer for French fries right next to fryers for foods with batter coating such as chicken nuggets. Check with your server, manager or chef when you order if this is a concern for you.
What’s fantastic is that many Disney restaurants have designated fryers for things such as gluten-free French fries, or they can bake the food separately. Ask your server or a chef about these things when you’re ordering to reduce the possibility of cross-contamination.
Pre-prepared foods used by Disney World
Disney restaurants often use prepared foods such as sauces and seasonings in their dishes, and they may not be aware of every ingredient and process that went into producing some items.
Disney may change vendors, products and ingredients at any time, and the vendors may change ingredients. They may also change processes that could expose foods to potential allergens such as nuts. Their suppliers also swap out products so that upon your arrival there could be a different ingredient in a meal than what you were originally told. Ultimately since Disney really can’t offer perfection, it’s up to each guest to ask questions and to use their own discretion.
Buffets & cross-contamination at Disney World
If you have a very severe allergy or celiac, you probably already know that it’s best to avoid eating from buffets. Stick to having your meal prepared for you by the chef. Remember that even if buffet foods are prepared separately, you never know if a guest has switched a serving utensil, or if food from a different container has splattered as guests have served themselves.
Also, food prepared for a buffet may not have been made with strict allergy processes so there could be cross-contamination during the preparation process.
At all Disney buffets, you should be able to get a chef to prepare your food in the back, using allergy avoidance techniques. By having a chef prepare your meal separately, you can enjoy much of what’s on the buffet, all while avoiding cross contamination. They may even be able to make you dishes that are not on the buffet!
Kiosks at Disney World and cross-contamination
Throughout the parks and entertainment areas you’ll find kiosks with snacks. The items they offer vary, but they can include things like pre-packaged chips and ice cream, hand-dipped or soft ice cream, fruit, hot dogs and turkey legs. The cast members in kiosks usually have no allergy training, don’t usually wear gloves, and won’t be able to handle special requests.
If you’re dealing with a severe allergy, keep in mind that even if you’re buying a sealed product such as chips, the cast member who is handling your chips has probably also handled whatever else is being sold in that kiosk. If you need to avoid that type of possible cross-contamination, you may wish to avoid purchasing food from a kiosk that sells items containing the allergen(s) you’re concerned with. Also, hopefully they’ve washed their hands before starting work in the kiosk, but you never know. So for those with severe allergies, buying from kiosks may not be worth the risk.
Remember that Disney is in a constant state of change.
Verify everything! Do not rely on the contents of this website. This is here as a start-off point for your research and to give you a general idea of what to expect. If there’s something important you need to know in order to stay safe and healthy, please contact Walt Disney World in advance of your visit to request up-to-date information and recommendations, and double check that information. Once you’re there, do not rely solely on your advance research, on the contents of this website, or even on the word of a Disney cast member. Research and make your own educated decisions.
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